Terms and Conditions

Last updated: July 6, 2025

Welcome to Farm2Door (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our mobile app, website, and all related services (“Services”). By using Farm2Door, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

1. Account Registration

To use certain features of our Services, you may need to register for an account. You agree to provide accurate, current, and complete information during registration. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree not to share your account with others and to notify us immediately of any unauthorized use.

2. Eligibility

You must be at least 18 years old to use our Services. By registering or using Farm2Door, you represent and warrant that you meet this eligibility requirement. If you are using our Services on behalf of another person or entity, you represent that you are authorized to accept these Terms on their behalf.

3. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations.
• Interfere with or disrupt the integrity or performance of our Services.
• Attempt to gain unauthorized access to any part of our systems or networks.
• Use our Services to transmit any harmful, fraudulent, or unlawful content.

Farm2Door reserves the right to suspend or terminate your access if you violate these Terms or misuse our Services in any way.

4. Orders and Delivery

Farm2Door enables you to browse and order groceries and related products for delivery within supported service areas. By placing an order, you agree to:

• Provide accurate delivery details and ensure someone is available to receive the order.
• Understand that delivery times are estimates and may be affected by traffic, weather, or other external factors beyond our control.
• Accept that product availability may vary. We reserve the right to modify or cancel orders if items are out of stock or unavailable.

5. Pricing and Payment

All prices are displayed in the app and may include applicable taxes and delivery fees. By placing an order, you agree to pay all charges, including any delivery or service fees. Payment processing is handled securely through third-party providers. Farm2Door does not store your full payment card information on its servers. We reserve the right to update prices and fees at any time without prior notice.

6. Refunds and Returns

All sales are final. Due to the perishable nature of groceries, we do not accept returns or offer refunds once an order is confirmed. However, if you experience an issue with your order such as missing or incorrect items, please contact our customer support team. We will review your request and, at our sole discretion, may provide a resolution, which could include replacement or credit toward a future order.

7. Privacy and Data Collection

By using our Services, you acknowledge and agree to the collection and use of your personal information as described in our Privacy Policy. We collect information such as your name, phone number, addresses, and location data to enable deliveries and improve your experience. Please review our Privacy Policy carefully to understand how we handle your data.

8. Intellectual Property

All content, trademarks, logos, designs, and software in the Farm2Door app and website are owned by us or our licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent. Unauthorized use may result in legal action.

9. Disclaimers

Our Services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, secure, error-free, or free of viruses or other harmful components. Delivery times are estimates only and may vary due to external conditions. To the fullest extent permitted by law, Farm2Door disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Farm2Door shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, or goodwill, arising from or related to your use of our Services. Our total liability for any claim arising from these Terms or your use of the Services will not exceed the amount you paid for the specific order giving rise to the claim.

11. Changes to These Terms

We may update or modify these Terms from time to time at our sole discretion. Changes will be effective upon posting in the app or on our website, with an updated effective date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms regularly.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in your region or jurisdiction where Farm2Door operates.

13. Contact Us

If you have any questions, concerns, or feedback about these Terms, please contact us:

Farm2Door Customer Support Team
Email: support@farm2door.com
Address: [Your Business Address]